- Sharing information – New information needs to be passed on to colleagues, the information may be new and complex or an update of previous information.
- Making decisions – The key aim of some meetings is to draw a conclusion and sign-off an agreed set of actions or outcome.
- Generating ideas – Groups may meet to brainstorm solutions to existing problems or generate ideas for new products and services.
- Resolving problems – This generally relates to resolving personnel issues and grievances.
- Socialising – It is acknowledged that meetings, albeit informal, are held for celebration or simply to catch up on non-work matters.
A key success factor for meetings is having a clear agenda
with timings and nominated speakers. During my years in the corporate world I
took the simple but stringent approach of not attending meetings that did not
issue an agenda – after all how else could I know if I needed to attend. There is
not usually a need to create detailed minutes of all meetings, but actions should
certainly be captured and assigned. The meeting minutes need to be issued within
say 48 hours so those with actions can follow up whilst the meeting is still
fresh in their mind. How many times have you been to a meeting where the actions
were issued a day or so before and, as a consequence, many actions have not been
completed? If chairing, you may wish to remind people of their actions a few days
before the meeting, perhaps attached to the agenda.
The agenda should clearly state the time and place of the
meeting. Not all meetings need to take place in a formal (enclosed) meeting room.
Consider the reasons for meetings, shown above, and then select the appropriate
place for it. The table below is from an earlier paper (Oseland et al, 2011) and shows the spaces best
suited for different types of meeting. For example, more informal, stimulating
spaces or those away from the office may be better for creativity. In contrast,
consider cosy spaces with a domestic feel for personnel and personal 1:1
meetings. The size of the space, furniture within it, equipment and the time the
space is required for will also vary. With the proven benefits of standing at work,
encourage standing (or walking) meetings – they will probably be to the point
and shorter, and possibly more creative and productive.
Not all meetings need to be an hour or more to be effective.
In terms of focus and concentration, it may be better to have several short
meetings. In his research on energy, Schwartz and colleagues (2007) proposed we have ultradian
rhythms in which we need a break every 90 minutes to perform to our maximum. So,
for longer meetings schedule breaks or split the meeting. Perhaps arrange an
initial face-to-face meeting followed by short virtual meetings tackling bite-sized
agenda items.
Whatever the duration of the meeting, arriving on time and
starting promptly is important. In many organisations that I have worked with,
it seems it is the cultural norm to start meetings late, usually due to waiting
for a “busy” senior colleague. I have attended a meeting where the 10 staff gathered
waited 15 minutes for the meeting chair person. I estimated that to be
equivalent to 2.5 hours downtime and a cost the company of £375. Okay that’s not
much unless it’s happening regularly – let’s say twice per week totalling £38K
per annum, but I suspect its higher. I appreciate, the downtime can be used to socialise
and catch-up, but that is not the purpose of the meeting or necessarily the
best space for it.
Consider leaving time to allow colleagues to travel between
back-to-back meetings and to set-up the room. Another regular cause of downtime
is waiting around for the technology to work, especially it seems for those requiring
video-conference links to other locations. Plug and play is becoming better but
even nowadays I still attend meetings were AV cables or remote controls are
missing, or the participants do not know how to connect a visitor’s laptop or even
how to switch on the system. Sometimes there are not enough seats for those
attending so participants go off in search of chairs, adding more delay.
In my research on collaboration, which I conducted with Herman
Miller (Oseland, 2012), I found that different personality types prefer
different spaces for interaction. For example, those more Agreeable (open to new
ideas) on the OCEAN scale prefer more inclusive larger meetings, whereas those
more Extroverted prefer small group meetings in informal settings like the café
or breakout space. In contrast, those more Conscientious or Neurotic (less
emotionally stable) prefer formal meetings with minutes etc in private spaces
that start promptly and finish in time! On the other hand, the Introverts prefer
to interact via emails than through meetings. So, if possible, consider the personality
profile of those attending and select spaces where they are more comfortable
and perform better.
Finally, think about the meeting etiquette during the actual
meeting. As well as starting on time and good time-keeping, consider the basics
like focussing on the meeting and the speakers – so put away your mobile device
if you are tempted to dip into emails (but of course you may wish to take notes).
Even worse, which I have seen often, do not take a call or leave the room to
take a call, unless you have clearly explained the reasons at the start of the
meeting. Allow other people to speak and voice their opinions before making a
response and then speak up and clearly, especially if people are dialling in.
Start the meeting by making introductions, including any those dialling in, and
outlining the agenda. Finish by summarising the actions and encouraging participants
to complete them. And, of course, tidy up and leave the room as you wish to
find it.
I'm keen to hear about how you ensure meetings are
productive and not a waste of valuable time and energy.
No comments:
Post a Comment